Turn everyday emails into early revenue intelligence
Cygrade helps revenue teams detect churn signals, account risk, client poaching concerns, upsell opportunities, pricing pressure, and relationship changes across emails and calls.
Find customer signals hiding in ordinary conversations
Cygrade helps teams detect churn risk, expansion opportunities, relationship leakage, and account movement hiding inside everyday emails and calls.
1. Detect the signal
Cygrade detects when activity matches selected policies and records the key details, including who was involved, what was triggered, when it happened, and how severe it may be.
2. Guide the response
Cygrade helps teams hold, approve, confirm, release, block, or escalate selected communication issues based on policy, severity, and reviewer rules.
The CRM only knows what someone enters
But the account is usually telling a different story in email: the client is asking different questions, mentioning competitors, pushing back on price, going quiet before renewal, sharing new needs, or building a relationship outside the expected account path.
Churn before it is called churn
Spot dissatisfaction, renewal hesitation, service frustration, declining responsiveness, unresolved complaints, and language that suggests the account may be losing confidence.
Expansion before it reaches pipeline
Find customers mentioning new teams, locations, use cases, budget planning, product gaps, additional users, or adjacent problems that may signal upsell or cross-sell potential.
